Privacy and safety

What we store

• Your account: name, email address, @username, the exam you prepare for, and a scrambled (hashed) password. If you add them, your profile photo and cover; only you see your photo.
• Your practice: sessions, answers, scores, bookmarks, study plan and preferences.
• What you write: discussion posts, replies and chat messages.
• Safety records: when you sign up, sign in, post, send a message or report something, we record the time, your IP address and port, and your browser. Internet providers need these to trace someone who harasses or threatens others.

Why

To run QuizLane, to keep learners safe, and because Indian law asks websites to keep these records (the IT Rules 2021 and CERT-In directions). We don’t show ads and we don’t sell your data.

Who can see it

• Other learners see your first name and initial, your @username, and what you post in Discussions. Only the two people in a chat can read it.
• The QuizLane team reads a private chat only if one of the two people reports it. Safety records are used only to review reports.
• The police or a government agency get information only with a lawful written request, for example after a complaint at cybercrime.gov.in.

Visitor statistics

QuizLane uses Google Analytics to count visits and see which pages help learners most. It sets cookies and sends Google the pages you open, your browser and an anonymised IP address; never your name, email, answers or messages. Google’s advertising features are switched off. You can block it with Google’s opt-out add-on (tools.google.com/dlpage/gaoptout) or your browser’s privacy settings.

How long we keep it

• Safety records: 180 days, then deleted automatically.
• If you delete your account, your practice, bookmarks, plan and profile photo are deleted at once. Your sign-up details (name, email, @username) and safety records are kept privately for 180 days, then deleted.
• If something is reported, a copy of the reported messages or post and the reported account’s details is kept while the report is open and for 180 days after it is closed.
• Accounts closed for harassment can’t sign up again with the same email address.

Your choices

• Turn off Allow Message Requests or Show me on the leaderboard in Preferences.
• Delete a message request, block or report anyone in a chat. See Chat safety.
• Add, change or remove your profile photo in Profile → Edit cover & photo.
• Delete your account at any time in Preferences.

Complaints and Grievance Officer

Write to us through Contact support. We acknowledge complaints within 24 hours and resolve them within 15 days.

In danger or need help? Emergency: 112. Women Helpline: 181. Cyber crime: 1930 or cybercrime.gov.in.